Digital software, licenses, and support.
GhostVault Core is sold as a digital software product with offline license-file activation. Refund eligibility depends on download status, license status, fulfillment status, and the reason for the request.
This policy explains how refund requests are reviewed for GhostVault digital downloads, license files, order issues, and support-related situations.
GhostVault Refund Policy
Last updated: July 15, 2026
This Refund Policy explains how refund requests are handled for GhostVault digital downloads, license files, order issues, and related support matters.
1. Digital software purchases
GhostVault Core is a digital software product. Digital software can be downloaded, copied, installed, and licensed, so refund eligibility may be limited after fulfillment.
Generally non-refundable after fulfillment
Once a GhostVault installer has been downloaded, a license request has been submitted, a license file has been generated, or the software has been activated, refund requests may be denied or limited because the digital product has been fulfilled.
Refunds may be considered before use
If you purchased GhostVault by mistake and have not downloaded the installer, submitted a license request, received a license file, or used the product, contact support promptly for review.
2. Situations where refunds may be considered
Refund requests are reviewed case by case.
3. Situations where refunds may be denied
Some requests may not qualify for a refund after the product has been delivered, licensed, or used.
After license generation or activation
Once a GhostVault license file has been generated, delivered, imported, or used for activation, refunds may be denied or limited because the software license has been issued and the product has been fulfilled.
After download access is used
Refunds may be denied or limited after the installer has been downloaded because digital software cannot be returned in the same way as a physical product.
System requirements and local setup
Customers are responsible for reviewing system requirements before purchase. Refund requests based on local computer configuration, unsupported systems, ignored requirements, or customer-side setup issues may be denied or reviewed case by case.
Backups and customer data
GhostVault users are responsible for protecting their own local records and backups. Refunds are not provided for lost, deleted, corrupted, overwritten, inaccessible, or improperly backed-up customer data.
4. License request timing
GhostVault uses manual offline license-file activation.
License delivery may take a few business days
GhostVault license files are manually reviewed, generated, and returned by email. During early launch, license delivery may take up to a few business days after the license request file is received.
Manual license delivery time alone does not automatically qualify a purchase for a refund when the manual delivery process was disclosed before purchase.
5. USB Edition
GhostVault USB Edition is planned but is not currently available for purchase.
Physical USB Edition not currently for sale
Because GhostVault USB Edition is not currently available for checkout, this policy currently focuses on digital software purchases. When USB Edition becomes available, return and cancellation rules for physical shipments may be added or updated.
6. Chargebacks and payment disputes
Payment disputes may affect license status and support access.
License and fulfillment may be paused
If a customer files a chargeback or payment dispute, GhostVault may suspend, revoke, or decline related license requests, license transfers, license recoveries, downloads, support, or fulfillment pending resolution of the dispute.
7. How to request a refund review
Contact support with enough information to locate your order and understand the issue.
Contact support
To request review of a refund or cancellation, email support@getghostvault.com and include your purchase email, order number, product purchased, and reason for the request.
8. No guarantee of approval
Submitting a refund request does not guarantee approval.
Requests are reviewed case by case
Refund requests will be reviewed based on product type, download status, fulfillment status, license status, support history, applicable payment processor rules, and any legal requirements.
9. Policy changes
This policy may be updated from time to time.
Current policy applies unless otherwise required
The policy in effect at the time of purchase may apply unless otherwise required by law, payment processor rules, or a written support decision.