GhostVault Support

Help with setup, licenses, and updates.

Get help with installing GhostVault, requesting a license file, restoring a backup, checking updates, or resolving a technical issue.

GhostVault is offline-first Windows software. Support is focused on installation, license-file activation, backup and restore, updates, purchase questions, and general product help.

Email Support License Request
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Support topics

Choose the support path that best matches what you need. Email support is the primary support method for GhostVault 1.0.

License Help Questions about license request files, license delivery, license recovery, or moving GhostVault to a new computer.
Installation Help Help installing GhostVault, opening the app, handling Windows prompts, or getting started after download.
Download / Order Help Questions about your WooCommerce order, download access, purchase email, or order number.
Backup & Restore Help with GhostVault backups, restore steps, encrypted backup questions, and recovery planning.
Updates Questions about current version, update packages, manual update steps, or update notices.
Bug Reports Report repeatable issues, error messages, display problems, or unexpected application behavior.
Contact Support

Email support

For general support, email support@getghostvault.com. Include your purchase email, order number if available, GhostVault version, and a brief description of the issue.

Before contacting support

A few details can help resolve your request faster.

For license requests Email the request file to licenses@getghostvault.com using the same email address used during checkout. Include your order number if available.
For app issues Include what you were doing, the error message if one appeared, the GhostVault version, and whether the issue repeats.
For order questions Include your order number, purchase email, product purchased, and a short explanation of the issue.
For backup issues Include whether the backup is encrypted, where the backup is stored, and which restore or backup step failed.
For update questions Include your current GhostVault version and the update package or update instructions you are using.
For display issues Include a screenshot if possible, your Windows version, and a description of what does not look or work correctly.
License Requests

License-specific help

License request files should be sent to the license email address. To help match your request to your purchase, send the request from the same email address used during checkout.

  • Email: licenses@getghostvault.com
  • Use the same email address used for purchase
  • Include your WooCommerce order number if available
  • Attach the license request file generated inside GhostVault
  • Do not send private inventory data unless support specifically requests it
Privacy Reminder

Do not send inventory data by default

GhostVault is designed for private local record keeping. Support normally does not need your inventory database, backups, firearm records, photos, or documents.

  • Do not email your GhostVault database unless specifically requested
  • Do not email encrypted or unencrypted backups unless specifically requested
  • Do not email private photos or documents unless needed for support
  • Remove personal information from screenshots when possible

Update support

GhostVault does not automatically check for updates. Customers can visit the Updates page or sign up for update notices.

Current version Check the Updates page for the current GhostVault version and release notes.
Manual updates GhostVault updates are installed manually using signed update packages when available.
Update notices Use the Updates page to sign up for occasional GhostVault update notifications.
View Updates Page
Need Help?

Contact GhostVault support

Email support for help with installation, activation, updates, backup and restore, download access, order questions, or technical issues.

support@getghostvault.com License Email